At Rod's, our guarantee is simple: We want every one of our customers to be completely satisfied. So we always strive to do the right thing. If you are unhappy with your Rod' purchase, simply return it within 90 days for a refund, credit, or exchange. Our hassle-free customer care department promises to always treat you with honesty and fairness.
Please note that there are some items for which we cannot accept returns unless the product is defective:
- Customized or personalized items
- Previously worn or washed colthing
- Previously worn boots. Boots must be in new, unworn condition to be eligible for a return or exchange.
Returns and Exchanges
We offer a convenient prepaid return service. At the bottom of your packing slip you will find a pre-printed return label. If you wish to use our pre-paid service and you did not retain your packing slip, please call customer service at 1-866-326-1975 and they can email you a prepaid label. International customers mus pay for their returns and cannot use our prepaid label service. To use this service, please follow the easy steps below:
- Complete the return/exchange information on the reverse side of the packing slip
- Carefully repack your merchandise and include that form in the box
- Cut the return label at the bottom of your packing slip and tape it to your package
- Take the package to any U.S mail drop: post office, home/work mailbox, give it to your postal carrier, etc.
Please allow up to 2 weeks for your return to process (can be a bit longer right after Christmas).
- A return postage fee of $9.95 will be deducted from your refund ($14.95 for packages heavier than 35 lbs. or larger than 60 total inches [L + W +H]).
- The return postage fee is waived for exchanges.
If you do not wish to use our pre-paid return service, you may cut the label from the reverse side of the pack slip, tape it to your package and return via the carrier of your choice. If you don't have your pack slip, please make sure to include a sheet of paper with instructions (do you want to exchange, substitute or return the item for refund, etc.) and address your package to:
3141 Silver Drive
Columbus, OH 43224
Refunds on international orders will be for the original purchase price. Unfortunately, we cannot refund your original domestic/international shipping charges or any duties, taxes or tariffs. We cannot offer free exchange shipping on international orders. International customers are required to pay the shipping for their return shipments and cannot use our prepaid return label process.
You can return any products purchased via catalog or internet in our store in Columbus, OH.
Frequently Asked Questions
- What can I return?
- You can return or exchange any item that's in its original condition (unwashed and unworn) or defective. Custom items and final clearance items are not refundable.
- Do I need an RMA or return authorization for my return?
- No but if you want to give us any specific directions, you can open an RMA by calling customer service at 1-866-326-1975.
- What if I want a refund but I used a gift card?
- No problem. We make all refunds in the original form of payment. So if you used a Rod's gift card to make your purchase, you'll receive a refund back on a Rod's gift card.
- Can I return any online/catalog purchase to the store or trade show?
|Original method of payment||How we will refund you|
|Credit Card||Same card as original purchase|
|Check||Refund check sent within 10 business days after we receive your return|
|Gift Card||Gift Card|
|Money Order/Cashier's Check||Refund check sent within 10 business days after we receive your return|