Our Guarantee
At Rod’s, our guarantee is simple. We want every one of our customers to be completely satisfied, so we always strive to do the right thing. If you are unhappy with your Rod’s purchase, simply return it within 90 days for a refund, credit, or exchange. Our hassle-free customer care department promises to always treat you with honesty and fairness.
Please note that there are some items for which we cannot accept returns unless the product is defective:
- Customized or personalized items
- Final Clearance items
Returns and Exchanges
For easy returns simply use the pre-paid UPS shipping label. We will deduct $6.95 return postage from your credit or refund. Sorry, shipping and handling charges are not refundable.
If you do not use the pre-paid return label, please send your return to the address below. Be sure to include the packing list with your name and address.
Rod's Distribution Center
3650 Indianola Ave.
Columbus, OH 43214
International Returns:
Refunds on international orders will be for the original purchase price. Unfortunately, we cannot refund your original domestic/international shipping charges or any duties, taxes or tariffs. We cannot offer free exchange shipping on international orders.
In Store:
You can return any products purchased via catalog or internet in our store in Columbus, OH.
Frequently Asked Questions
- What can I return?
You can return or exchange any item that's in its original condition (unwashed and unworn) or defective. Custom items and final clearance items are not refundable. - Do I need an RMA or return authorization for my return?
No but if you want to give us any specific directions, you can open an RMA by calling customer service at 1-866-326-1975. - What if I want a refund but I used a gift card?
No problem. We make all refunds in the original form of payment. So if you used a Rod's gift card to make your purchase, you'll receive a refund back on a Rod's gift card. - Can I return any online/catalog purchase to the store or trade show?
Yes.
Return Methods
|
Original method of payment |
How we will refund you |
|
Credit Card |
Same card as original purchase |
|
Check |
Refund check sent within 10 business days |
|
Gift Card |
Gift Card |
|
Money Order/Cashier's Check |
Refund check sent within 10 business days |
