Customer Service

What payment methods do you accept?
We accept all major credit cards: Visa, MasterCard, American Express and Discover Card.
How long will my order take
We ship either UPS or United States Postal Service depending on the size and fragility of the package. Please allow 1-3 business days for your order to leave our warehouse and up to 10 business days for standard ground delivery (to the west coast). Express delivery options are also available. See more information.
What shipping methods are available?
We ship either UPS or United States Postal Service depending on the size and fragility of the package. Expedited shipping options are available via UPS. Rod’s ships internationally via UPS expedited.
What is your return policy?
If you are unhappy with your purchase in anyway, simply return it within 90 days. At the bottom of your packing slip you will find a pre-printed return label. If you use our return service, a return postage fee of $9.95 will be deducted from your refund ($14.95 for packages heavier than 35 lbs. or larger than 60 total inches [L + W +H]). See more information. 
Is my Credit Card information safe?
We request information from customers during the ordering process (name and shipping address) and credit card information (credit card number, expiration date, and CVV code). This information is used for billing purposes and to fill customer's orders. If we have trouble processing an order, this contact information is used to contact the customer.

We use third parties to provide credit card billing and shipping services on our site. When you place an order with us we will share the relevant customer information (shipping address, billing address and credit card information) as necessary for the third party to provide the service. These third parties are prohibited from using your personal identifiable information for any other purpose. See full privacy policy.

Does Rod’s have a Gift Registry?
You can create your own registry, or find and shop from an existing registry with Rod's gift registry feature! See more information.
How can I purchase Gift Cards?
We offer two options for gift cards: traditional or eGift cards. Both options are available in several denominations, and make gift giving easy. Our eGift cards will be emailed directly to the recipient with the gift card number, pin code, and personalized message. Traditional gift card will be mailed with an envelope for personalization. Traditional cards can take 7-10 days for delivery. See more information.

How can I check my gift card balance? 

To check your gift card balance you will need to sign in to your account. You can access your account or sign up for an account here. On your account dashboard simply click on the Gift Card link.  

How can I check the status of my order? 

You can check the status of your order online using your account dashboard if you were logged in when placing your order. If you placed your order as a guest, you can contact customer service at 866-326-1975 or Please have your order number and/or customer number ready when contacting customer service.  

Can I change my order after it’s placed online? 

We strive to quickly process and ship all orders from our warehouse. Therefore, we are unable to change orders once the order status shows processing in your account. Please contact customer service at 866-326-1975 or for more information.  



Contact Us
Rod's Western Palace
3099 Silver Dr.
Columbus, OH 43224

Store Hours:
Monday - Saturday 10:00 a.m. until 8:30 p.m. Eastern Time
Sunday 12:00 noon until 5:00 p.m. Eastern Time
Closed all major holidays

Customer Service Contact Information:
Monday - Thursday 8:30 a.m. until 8:30 p.m.
Friday  8:30 a.m. until 6:00 p.m. Eastern Time
Saturday 9:00 a.m. until 6:00 p.m. Eastern Time
Sunday 11:00 a.m. until 5:00 p.m. Eastern Time
Closed all Major U.S. Holidays

1-866-326-1975 (toll free customer service)
1-800-330-7637 (toll free fax)