Returns & Exchanges
Our Guarantee
At Rod's, our guarantee is simple. We want
every one of our customers
to be completely satisfied, so we always strive to do the right thing.
If you are unhappy in any way with your Rod's catalog purchase, simply
return it, in reasonable condition, within one year for credit or
exchange. Our hassle-free customer service department promises to
always treat you with honesty and fairness.
Custom items are not refundable,
but satisfaction is guaranteed.
Methods of Refund
| Original method of payment |
How we will refund you |
| Credit Card |
Same card as original purchase |
| Check |
Refund check sent within 10 business
days |
| Gift Certificate |
Gift Certificate |
| Money Order/Cashier's Check |
Refund check sent within 10 business
days |
Returns/Exchanges with invoice
1. Complete the return form on the back of the
invoice.
2. Please send via UPS, Insured US Mail, or
other insured service. You
may use the mailing label located on your invoice or send to:
Rod's Western Palace
3650 Indianola Ave.
Columbus, OH 43214
3. Please allow a minimum 7-10 business days
for us to receive and
process your return or exchange. Adjustments to credit cards will be
seen within two credit card statements.
4. Rod's will not accept any packages that are
shipped COD. Rod's will
not accept returns of altered or custom merchandise, books, or videos.
Rod's will not accept returns of any items that have been worn or
undergone any form of cleaning process. Please try on all clothing
before washing or dry cleaning. Also, boots should be tried on only on
carpet, as scuffed soled boots cannot be returned.
5. In most circumstances, our customer is
responsible for shipping
charges to and from our facility. Exchanged items are shipped back to
our customers, standard shipping, free of charge. Exceptions apply;
contact a Rod's representative for more details.
Returns/Exchanges without invoice
If you no longer have the return form that was
included in your
package, please follow the steps below:
1. Include a note or letter containing the
following information:
- Name and address in which the original order was placed
under.
- Daytime phone number where someone can be reached if there
is a question with the return.
- List of item(s) being returned.
- Action to be taken: return or exchange.
- List of Replacement items, including sizes, colors, and/or
any other options needed.
2. Please send via UPS, Insured US Mail, or
other insured service. Send
the package to:
Rod's Western Palace
3650 Indianola Ave.
Columbus, OH 43214
3. Please allow a minimum 7-10 business days
for us to receive and
process your return and exchange. Adjustments to credit cards will be
seen within two credit card statements.
4. Rod's will not accept any packages that are
shipped COD. Rod's will
not accept returns of altered or custom merchandise, books, or videos.
Rod's will not accept returns of any items that have been worn or
undergone any form of cleaning process. Please try on all clothing
before washing or dry cleaning. Also, boots should be tried on only on
carpet, as scuffed soled boots cannot be returned.
5. In most circumstances, our customer is
responsible for shipping
charges to and from our facility. Exchanged items are shipped back to
our customers, standard shipping, free of charge. Exceptions apply;
contact a Rod's representative for more details.
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